Refund policy
Returns
Because our products are food and many are perishable, we do not accept returns of food or flour products.
Please review your order carefully before completing your purchase. Once a perishable order has shipped, it cannot be returned or canceled.
Refunds
Because our products are made specifically for our customers and are perishable, orders cannot be refunded once they have shipped.
If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests received before the order has been prepared or shipped, but cancellations are not guaranteed.
If an order arrives damaged due to circumstances that occurred before it was handed over to the shipping carrier, please contact us promptly at hello@ohyesbakery.com with your order number and photographs so we can assess the situation.
Spoilage During Shipping
Our bread is baked fresh and shipped fresh. It is not frozen before shipping.
Once your order has been handed over to USPS, UPS, FedEx, or another shipping carrier, we no longer control the conditions or length of time the package spends in transit.
Because bread is a perishable product, we do not guarantee that bread will arrive without spoilage, particularly when an order is shipped using a slower or inappropriate shipping method, during hot weather, or when a package is delayed by the carrier.
We are not responsible for spoilage, mold, damage, delays, or other deterioration that occurs after the package has been handed over to the carrier.
This is why selecting the appropriate shipping speed is essential.
If your tracking information indicates a delay, please monitor the shipment closely and contact the carrier directly regarding the location or status of your package.
Shipping Perishable Products
Shipping Days
We ship bread orders Monday and Tuesday only.
Orders placed after our shipping days will be held and shipped on the following Monday or Tuesday. If a Monday or Tuesday falls on a holiday, your order will ship on the next available shipping day.
We do this intentionally to reduce the amount of time perishable products spend in transit over a weekend.
Shipping Speed
Customers are responsible for selecting an appropriate shipping method at checkout.
For destinations east of postal zone 84, you must select USPS Priority Mail or 2-day/3-day shipping through UPS or FedEx.
We strongly recommend 2- or 3-day shipping for all long-distance bread orders, particularly during warmer months.
If an order is placed using a shipping method that we determine is not appropriate for the destination, we reserve the right to cancel and refund the order before it ships rather than knowingly send a perishable product under conditions that are likely to result in spoilage.
Freshness Upon Arrival
Your bread is baked fresh and shipped the same day it is baked.
When your package arrives, please open it promptly and inspect the bread. If you are not going to eat it immediately, we recommend freezing it as soon as possible to preserve freshness.
Because shipping conditions are outside of our control once a package leaves our facility, we cannot guarantee a specific arrival condition or transit time.
Carrier Delays & Lost or Damaged Packages
Once a package has been accepted by the shipping carrier, responsibility for the package's handling, routing, and delivery rests with the carrier.
We are not responsible for carrier delays, missed delivery estimates, packages left outside in extreme temperatures, incorrect delivery addresses provided by the customer, or other circumstances occurring after carrier handoff.
If your package is delayed or appears to be lost, please contact the carrier directly using your tracking information.
Exchanges & Replacements
Because our products are perishable food items, we do not offer traditional exchanges or returns.
We do not automatically replace orders that spoil or deteriorate during transit.
If you believe there was an issue with your order before it was handed over to the carrier, please contact us at hello@ohyesbakery.com with your order number and photographs so we can review the situation.
In certain circumstances, we may choose to offer a replacement or other accommodation at our discretion. Any such accommodation is a gesture of goodwill and does not alter our shipping policy or establish an obligation to replace future orders.
Gifts
Because our products are perishable, gift orders are subject to the same shipping and spoilage policies described above.
The purchaser is responsible for selecting an appropriate shipping method and providing an accurate delivery address.
Shipping Costs
Shipping costs are non-refundable once an order has shipped.
If an order is canceled before shipment because an inappropriate shipping method was selected, the order may be refunded in accordance with our cancellation policy. Any shipping charges already incurred by YES! Bakery are non-refundable.
Questions
If you have questions about an order or which shipping method to select, please contact us before placing your order at:
We are a small, independently owned bakery, and we take great care in preparing and packaging every order. Choosing the appropriate shipping method helps us give your bread the best possible chance of arriving fresh and delicious.